We are HiringBlacVolta
Business Operations Associate – BlacVolta Lifestyle
GhanaFull-time
Role Overview
The Business Operations Associate will serve as the backbone of the BlacVolta Lifestyle ecosystem, supporting the day-to-day operations of the BlacVolta App and Lifestyle Card. This role sits at the intersection of product, operations, content, and customer experience, ensuring that everything users interact with — from events to locations to card benefits — is accurate, seamless, and premium. You will be the first point of contact for users, partners, and internal teams, playing a critical role in delivering a world-class lifestyle platform.
Key Responsibilities
Platform Operations & Accuracy
- Manage and update all content on the BlacVolta App (events, locations, offers, news)
- Ensure 100% accuracy and real-time relevance of listings and information
- Monitor platform activity daily to identify and resolve inconsistencies or issues
- Maintain a clean, premium, and up-to-date user experience across the app
Content Moderation & Publishing
- Review and approve all content submitted by partners (events, venues, promotions)
- Moderate user-generated and partner content to ensure quality and brand alignment
- Publish and schedule content in line with BlacVolta’s editorial tone
- Flag and escalate any inappropriate, inaccurate, or low-quality content
Customer & Partner Support
- Act as the first point of contact for all app and Lifestyle Card inquiries
- Provide real-time support to users (tickets, RSVPs, bookings, card usage issues)
- Support merchants and partners with onboarding, updates, and troubleshooting
- Ensure fast response times and high satisfaction across all touchpoints
Card & App Experience Management
- Monitor usage and performance of the BlacVolta Lifestyle Card
- Ensure partner benefits (discounts, priority access, etc.) are correctly applied
- Work closely with partners to maintain seamless card integration at locations
- Track and report issues affecting user experience
Internal Coordination
- Serve as the bridge between tech, partnerships, and content teams
- Communicate bugs, feature requests, and user feedback to the tech team
- Assist in testing new features before release
- Support rollout of new product updates and activations
Data Tracking & Insights
- Track daily metrics (RSVPs, ticket sales, engagement, app activity)
- Identify trends, gaps, and opportunities to improve performance
- Provide weekly reports and actionable insights to the team
- Help optimize what gets featured on the app
What Success Looks Like
- App content is always accurate, fresh, and engaging
- Users have a seamless experience across app and card
- Response times are fast and support is world-class
- Partners are satisfied and actively using the platform
- Issues are identified and resolved before they escalate
Required Skills & Experience
- 1–3 years experience in operations, customer support, or digital platforms
- Strong attention to detail — accuracy is critical
- Excellent communication skills (written & verbal)
- Ability to multitask in a fast-paced environment
- Tech-savvy and comfortable working with dashboards, CMS tools, and apps
- Strong understanding of lifestyle, entertainment, and digital culture in Ghana
- Problem-solving mindset with a bias for action
Nice to Have
Ready to shape culture?
If you thrive at the intersection of brands, creativity, and commerce — we want to hear from you.